With over 300 locations across the US, Apria Healthcares mission is to improve the quality of life for our 1.8 million patients at home by providing home respiratory services and select medical equipment to help them sleep better, breathe better, heal faster, and thrive longer. Additional information can be found at
This position is responsible for supporting the internal CS teams, providing floor support on processes and procedures as well as customer escalations. Duties include processing escalated orders to completion, providing floor support for Inbound CS and CQ agents, taking supervisor calls and all other customer escalations. Responsible for researching and resolving PCCRs related to Customer Service.
Provides floor support for CS inbound/ CQ team members
Handle supervisor/escalated calls from CS/CQ
Process urgent orders to completion
Research and respond to PCCR complaints
Handle complex processing issues
Review call recordings and respond to complaints about CS/CQ
Complete ENF and provide feedback to supervisors
Complies with and adheres to all regulatory compliance areas, policies and procedures and \"best practices.\"
Performs other related duties as directed by supervisor.
Minimum Required Qualifications
High school diploma or GED is required.
At least 2 years related experience is required.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be considered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position is regularly required to talk and hear.
The position is regularly required to sit, and occasionally stand, walk, stoop, kneel, crouch or crawl.
The position constantly uses hands to finger, handle, or feel objects.
The position must regularly lift and/or move up to 10 pounds.
Specific vision abilities required include close vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.