Monday-Friday Customer Support Specialist (Hill Afb)

Employment Type

: Full-Time

Industry

: Customer Service/Call Center



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Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.We are a team of 300,000 + passionate employees. Located in 80 counties with 400 + facilities and 218,000 workstations.Our people feel they are part of something way bigger than just a job. We try to make a positive difference in people's lives and make the world a better place.Your ImpactOur Customer Service Representatives will be supporting a Tech startup looking to change the Healthcare system, providing a concierge level of support to our customers. You will be the eyes and ears for our team, fielding complex customer inquiries while learning and navigating the healthcare system on behalf of our customers. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.Your ResponsibilitiesHandle and carefully respond to all inbound and outbound customer inquiriesAppropriately communicate with members via phone and emailBe on the frontlines of addressing and resolving a variety of member inquiries to help people understand, navigate, and pay for healthcareProvide excellent customer service through active listeningAim to resolve issues on the first call by being proactive, patient, empathetic, and understandingCompassionately handle sensitive situations surrounding healthcare needs, education, and prevention planningWork with confidential customer information and treat it sensitivelyWhat We're Looking forOver 18 years of ageAbility to type 30 wpmHigh School Graduate or GEDComfort with desktop computer systemProven oral and written communication skillsCompassionate and patient customer service mindsetAbility to interact with various types of customersPrior customer service or healthcare experience is a plusBeing One of Our PeopleIt is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.Teleperformance is located at 2261 Grant Ave, Ogden UT 84401Contact us at 801-###-####Teleperformance is an Equal Opportunity Employer Associated topics: assistance, front desk, help, information technology, information technology analyst, network, pc, service, support, technology
Associated topics: assistance, deskside, front desk, help, help desk, information technology analyst, patient, pc, technical, technician i

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